Privacy & Terms
What types of information do we collect and how we use it?
Information you give us. You may provide information by contacting us via our Website, by creating a customer account on our Website or requesting that we send you a newsletter or information regarding our products. In the course of the above, you may provide us with certain personal data including your name, home or other physical address, email address or other contact information. We use your personal information where our interest in providing you with the best possible service is not overridden by your interests. We use your personal data as a means of controlling access to certain portions of the Website, to communicate with you and provide you with information and updates regarding our products and services and, where necessary, enforce our Website terms and conditions.
Technical usage information
When you visit the Website, we collect the information sent to us by your computer, mobile phone, or other access device using tracking technologies, which may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that the Website is accessed. Our use of this data allows us to improve our web site and your web experience by: personalizing our Website to ensure content from the Website is presented in the most effective manner for you and your device; monitor and analyze trends, usage and activity in connection with our Website and services to improve the Website; administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis; and keep the Website safe and secure.
Some pages on the Website utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Website. Tracking technologies are used to collect the technical usage information described above. We use Google Analytics, which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit the Website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout. Many web browsers support Do Not Track technology. While we strive to offer you choices when you use our Website and services, we do not promise that we will be able to receive or honor web browser Do Not Track signals but if you are in the EU, we will honor your cookie choices.
How do we share your personal data?
We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if we have a good faith belief that such use is necessary to: comply with a legal obligation, process or request; enforce our terms and conditions and other agreements, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction). We will also disclose your information to third parties in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; or if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.
Where do we store your personal data?
Because we are a company located in the United States, the information that we collect from you will be transferred to, and processed in the United States. Your personal data is processed by staff operating outside the EEA who work for us. Such staff are engaged in the management of our Website, the preparation and circulation of our newsletters and the provision of support services. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.
The security of your personal data
ARCANA is committed to maintaining the security of your personal data, and we take appropriate precautions to protect the personal data that you share with us through the Site from unauthorized access, disclosure, alteration or destruction. We will, from time to time, host links to and from the websites of our affiliates or third parties. If you follow a link to any of these websites, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to those websites.
How long do we store your personal data?
We will retain your information unless we are required by law to delete it, or if we accept your request to erase the information.
In certain circumstances you have rights in relation to the personal data we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights. To exercise any of your rights, please email email@example.com. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
Access and Portability: You have the right to access the personal data we hold about you and, for some data, the right to ask us to transfer it to another party;
Correction: You have the right to require us to correct any personal data held about you that is inaccurate and have incomplete data completed.
Erasure: You may request that we erase the personal data we hold about you in certain circumstances. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
Restriction of Processing to Storage Only: You have a right to require us to stop processing the personal data we hold about you other than for storage purposes in certain circumstances.
Objection: You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
Withdrawal of Consent: Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by emailing us at firstname.lastname@example.org.
Objection to Marketing
At any time, you have the right to object to our processing of data about you in order to send you promotions, special offers, sales and marketing materials, including where we build profiles for such purposes and we will stop processing the data for that purpose. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com.
California Privacy Rights
California law permits visitors who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To make such a request, please contact us at firstname.lastname@example.org.
In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at email@example.com and we will strive to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
Notice Specific To Software Available On This Website
ANY SOFTWARE THAT IS MADE AVAILABLE TO DOWNLOAD FROM THIS SERVER ("SOFTWARE") IS THE COPYRIGHTED WORK OF ARCANANETWORKS AND/OR ITS SUPPLIERS. USE OF THE SOFTWARE IS GOVERNED BY THE TERMS OF THE END USER LICENSE AGREEMENT, IF ANY, WHICH ACCOMPANIES OR IS INCLUDED WITH THE SOFTWARE ("LICENSE AGREEMENT"). AN END USER WILL BE UNABLE TO INSTALL ANY SOFTWARE THAT IS ACCOMPANIED BY OR INCLUDES A LICENSE AGREEMENT, UNLESS HE OR SHE FIRST AGREES TO THE LICENSE AGREEMENT TERMS.
THE SOFTWARE IS MADE AVAILABLE FOR DOWNLOADING SOLELY FOR USE BY END USERS ACCORDING TO THE LICENSE AGREEMENT. ANY REPRODUCTION OR REDISTRIBUTION OF THE SOFTWARE NOT IN ACCORDANCE WITH THE LICENSE AGREEMENT IS EXPRESSLY PROHIBITED BY LAW, AND MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES. VIOLATORS WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE.
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Restricted Rights Legend
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Notice Specific To Documents Available On This Website
PERMISSION TO USE DOCUMENTS (SUCH AS WHITE PAPERS, PRESS RELEASES, DATASHEETS AND FAQS) FROM THIS SERVER ("SERVER") IS GRANTED, PROVIDED THAT (1) THE BELOW COPYRIGHT NOTICE APPEARS IN ALL COPIES AND THAT BOTH THE COPYRIGHT NOTICE AND THIS PERMISSION NOTICE APPEAR, (2) USE OF SUCH DOCUMENTS FROM THIS SERVER IS FOR INFORMATIONAL AND NON-COMMERCIAL OR PERSONAL USE ONLY AND WILL NOT BE COPIED OR POSTED ON ANY NETWORK COMPUTER OR BROADCAST IN ANY MEDIA, AND (3) NO MODIFICATIONS OF ANY DOCUMENTS ARE MADE. EDUCATIONAL INSTITUTIONS (SPECIFICALLY K-12, UNIVERSITIES AND STATE COMMUNITY COLLEGES) MAY DOWNLOAD AND REPRODUCE THE DOCUMENTS FOR DISTRIBUTION IN THE CLASSROOM. DISTRIBUTION OUTSIDE THE CLASSROOM REQUIRES EXPRESS WRITTEN PERMISSION. USE FOR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED BY LAW, AND MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES. VIOLATORS WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE.
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Notices Regarding Software, Documents And Services Available On This Website
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Links To Third Party Sites
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Unsolicited Idea Submission Policy
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Feedback And Information
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